At I Need A VA, we are committed to protecting the privacy and security of our clients’ information. This Privacy Policy explains how we collect, use, share, and protect personal and business information of our clients and their virtual assistants.

Information Collection

Personal Information: We collect personal information that you provide to us directly when you sign up for our services, including name, contact information, and payment details. We may also collect additional information necessary for the provision and management of our services.

Business Information: Information about your business such as company name, business type, and other details that are relevant to the services provided by I Need A VA are collected.

Technical Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, and operating system. This information is used to ensure the technical functionality of our services and may be used for analytics and service improvement.

Use of Information

The information collected is used to:

- Provide, operate, and maintain our services.

- Improve, personalize, and expand our services.

- Understand and analyze how you use our services.

- Develop new products, services, features, and functionality.

- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

- Process your transactions.

- Send you emails & SMS.

Sharing of Information

We may share the information we collect in various ways, including the following:

Service Providers: We may share information with third-party service providers that we employ to provide services on our behalf, such as handling the processing and delivery of mailings, SMS, providing customer support, processing transactions, or performing statistical analysis of our services.

Business Transfers: Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Advertising and Analytics

Facebook Ads: We use Facebook advertising to promote our services to potential clients. When you interact with our ads on Facebook, we may receive information about your engagement which helps us to understand the effectiveness of our advertising campaigns. This information includes general demographic details and interactions with our ads.

Analytics: We use tools like Facebook Insights, Google Analytics and other social media platforms to analyze website traffic and understand user behavior on our site. This data helps us to optimize our website and tailor our advertising strategies.

Engagement Data: We collect data on how users interact with our ads, such as clicks and impressions.

Conversion Tracking: We may use Facebook pixels or similar technologies to measure the effectiveness of our advertising campaigns by understanding the actions people take after viewing our ads.

Opt-Out: Users can set preferences for how Facebook advertises to them by accessing the settings in their Facebook account. Additionally, users may opt-out of certain advertising features through their device settings, such as turning off ad tracking.

Security of Your Information

We take reasonable precautions to protect the information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Your Privacy Rights

Access and Update: You can review and change your personal information by logging into your account and visiting your account profile page.

Deletion: You can request the deletion of your personal information, subject to certain exceptions prescribed by law.

Opt-Out: You may opt out of receiving any, or all, communications from us by following the unsubscribe link or instructions provided in any email we send.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at clientcare@ineedava.com.

This Privacy Policy is structured to provide clear and comprehensive information. If you have any questions or concerns regarding our services or these terms, please contact us at 1-888-570-VA4U(8248)

Last updated: 2024

125 S. Main Street Hendersonville, NC 28792

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